Shipping policy

Thank you for shopping with Soft HER Hair.

Processing Times

Most orders are sourced and prepared after purchase.

  • In-stock items: 3–5 business days

  • Standard orders: 7–10 business days

  • Preorders: 10–15 business days, unless otherwise stated

Business days are Monday through Friday, excluding federal holidays.

Processing time does not include carrier delivery time.

Shipping and Delivery

Soft HER Hair ships within the United States through USPS and UPS.

Shipping rates are calculated at checkout. 

Standard delivery generally takes 3–5 business days after processing. Expedited shipping does not shorten processing time.

Tracking information will be sent once your order ships. Please allow up to 48 hours for tracking updates.

Signature confirmation is required for orders of $300 or more.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

Address changes are not guaranteed once an order is submitted. Soft HER Hair is not responsible for packages sent to an incorrect or incomplete address provided by the customer.

If a package is returned, the customer is responsible for reshipping costs. Original shipping fees are nonrefundable.

Cancellations

Once an order is submitted, it cannot be canceled, changed, or modified.

Carrier Delays, Lost Packages, and Delivered Packages

Once an order is transferred to USPS or UPS, delivery is managed by the carrier.

Soft HER Hair is not responsible for carrier delays, theft, or packages marked delivered but not located.

Customers should contact the carrier first regarding delayed, lost, or missing packages. Soft HER Hair will assist with eligible carrier or shipping-protection claims when applicable.

Incorrect, Missing, or Damaged Orders

Inspect your order immediately upon delivery.

Contact hello@softherhair.com within 3 calendar days of delivery if your order arrives incorrect, missing an item, visibly damaged, or potentially defective.

Include your name, order number, photos of the packaging and shipping label, and clear photos or video of the issue.

Hair must remain unused, unwashed, uninstalled, and unaltered during review.

Contact

For shipping questions, email hello@softherhair.com with your full name and order number.

Last updated: June 23, 2026